2xEDGE FAQ: Shipping, Returns, Installation, Company & More
Have a question that isn't answered here? Need a bit of clarification?
We're here to get you the answers you need and are happy to assist.
About 2xEDGE Staples
What are 2xEDGE Staples made of?
2xEDGE Staples are made of 16 gauge raw steel. They are available in powder coated and uncoated finishes. There are 9 finishes to choose from. Check out the full line-up of staples in 2xEDGE Collections.
Where are 2xEDGE Staples made?
2xEDGE Staples are Made in the US Midwest. We work with two small family-owned businesses to fabricate and powder coat the staples.
What type of lumber works with 2xEDGE Staples?
2xEDGE Staples are designed to work with a variety of two-by (2x) lumber sizes including 2x2, 2x3, 2x4, and 2x6 lumber.
Two-by lumber in these sizes made of any material will work with 2xEDGE including pressure treated and untreated pine lumber, cedar, redwood, composite wood, recycled plastic lumber. A comparison of different types of lumber suitable for garden edging is available in the 2xEDGE Landscape Edging Ideas Blog.
Are the staples sold in packs or indvidually?
We sell staples individually. The price shown is per staple. Pricing varies by finish, so check the product page for your chosen finish.
To figure out how many staples your project requires, check out our edging calculator.
If you're evaluating whether 2xEDGE is the right choice for your budget, we have a price comparison guide that shows how we stack up against other edging options. And if you're new to 2xEDGE, subscribe to our newsletter for 15% off your first order.
Are 2xEDGE Staples available in brick-and-mortar stores?
2xEDGE Staples are currently only available for purchase online. Getting the staples sold through stores and stockists is in the works.
Subscribe to the 2xEDGE e-newsletter and be the first to know about partnerships with brick-and-mortar stores.
Where can I see reviews of 2xEDGE Staples?
All of our customer reviews are included on our Customer Reviews page as well as onthe 2xEDGE.com homepage and the 2xEDGE Staples product page.
All of our reviews are verified by Judge.me, a customer rating and reviews platform that streamlines the process of requesting, collecting, and sharing customer feedback. When you read a review about 2xEDGE on our site or anywhere on the Web you can trust that it is a factual, actual review of our products shared by a bona fide 2xEDGE customer.
About installing 2xEDGE staples
How do I use 2xEDGE Staples to install two-by lumber as landscape edging or garden borders?
The best way for us to answer this question is to suggest you check out the 2xEDGE How To section. It includes info about installing a 2xEDGE Staple, instructions to install lumber with 2xEDGE, and access to an edging calculator and project plans. Also available: video tutorials.
What tools do I need to install 2xEDGE Staples?
You can install 2xEDGE Staples with just one tool - a 16 ounce rubber mallet.
Installing 2xEDGE with a regular hammer will likely dent and deform the top - or crown - of the staple. Using a rubber mallet makes 2xEDGE installation fast and easy, and the end result will be a snug fitting 2xEDGE with crisp, clean lines.
Depending on your project, other tools you might need include:
- saw (hand saw, circular saw, miter saw, etc.)
- speed square (to ensure your corners are set at the angle you desire)
- tape measure
- level
- garden tools, e.g., garden trowel, rake, etc., for clearing the ground where you want to install your lumber
For the sake of personal safety, particularly if you are using power tools, you might consider:
- safety goggles
- hearing protection
- gloves
How many 2xEDGE Staples do I need?
The number of 2xEDGE Staples you'll need to secure and stabilize your two-by lumber will depend on the length of your lumber and the type of project you're building.
A good rule of thumb: you'll need two 2xEDGE Staples to install up to 10-feet of lumber, keeping your lumber perpendicular to the ground and providing good support for holding landscaping material such as mulch, gravel, dirt, or rocks in place.
Check out our How To section for guidance you can apply to your specific project.
Can I remove and re-use 2xEDGE Staples?
Yes, you can remove 2xEDGE Staples, reposition lumber, and install it again.
To get started, grab one end of your two-by lumber and pull it straight up in order to leverage the staples out of the ground. It might take a bit of effort to get the staples up and out, but once they are free you can reposition and intall them again with a 16 ounce rubber mallet.
Check out this installation video, available in the 2xEDGE Youtube channel. It's teed up to show this exact staple removal process.
About "two-by" (2x) lumber
What is two-by lumber?
Easy to find at hardware stores, lumber yards, and big box stores like Home Depot and Lowes, two-by (2x) lumber is a common and popular building supply.
It gets its name from its dimensions. Lumber originally measured 2 inches thick and 4, 6, or 8 inches wide before the drying and milling process reduced the actual size by about half an inch in both directions.
An example: lumber starts out 2-inches thick and 4-inches wide, commonly known as a "two-by four" (2x4). After drying out and a trip through the lumber mill, the actual dimensions of a two-by four are 1.5-inches by 3.5-inches. These nominal and actual dimensions are standard across the lumber industry.
Comprehensive info about two-by lumber is available in "Garden Edging with Two-by (2x) Lumber: The Complete Guide".
What two-by lumber works with 2xEDGE Staples?
2xEDGE Staples will work with the following common two-by lumber widths:
- 2x2 (two-inch by two-inch; actual: 1.5-inch x 1.5-inch)
- 2x3 (two-inch by three inch; actual: 1.5-inch x 2.5-inch)
- 2x4 (two-inch by four inch; actual: 1.5-inch x 3.5-inch)
- 2x6 (two-inch by five inch; actual: 1.5-inch x 5.5-inch)
What is the best type of two-by lumber to use with 2xEDGE Staples?
For many applications, pressure treated lumber (PTL) rated for ground contact is an inexpensive option that supplies long lasting performance. You can stain or paint PTL to suit your aesthetic.
If you prefer to use a material that isn't chemically treated, cedar is a good choice.
You can also use untreated lumber and stain or paint it to suit your aesthetic and prolong the viability of untreated lumber.
A comparison of different types of lumber suitable for garden edging is available in the 2xEDGE Landscape Edging Ideas Blog.
About your order
When my 2xEDGE order is delivered what will I receive in the box?
Your package will include the number of 2xEDGE Staples that you've purchased and any tools that you purchased. Lumber is not included in your 2xEDGE purchase.
To put a fine point on it, here's a sneak peek at the boxing process.
What shipping service will deliver my order?
For complete details about 2xEDGE shipping please see our Shipping & Delivery page.
When will my order arrive?
We strive to get your order to you as fast as is possible. There are many factors that affect shipping timelines including time of year, weather, shipping location, geo-politics, and more. Orders typically make it to our customers within 4-7 days.
For complete details about 2xEDGE shipping please see our Shipping & Delivery page.
How can I track my order?
Once we ship your order you'll receive a tracking number by email, text or both. If you didn't receive or can't find your tracking number get in touch. We're happy to assist with this.
For complete details about our shipping please see our Shipping & Delivery page.
Can I cancel my order?
When we receive an order we work fast! Please contact us as soon as possible with your cancellation request by phone or email. If we haven't already shipped your order we will do all that we can to cancel it.
For complete details about cancelling your order please see our Returns, Refunds & Cancellations page.
Can I return some of my order?
We have a no-hassle returns policy. If you need to return part or all of your order, please contact us and we can start the return process.
For complete details about our returns policy please see our Returns, Refunds & Cancellations page.
My staples arrived damaged. What should I do?
We take a lot of care with our packaging and strive to get your order to you in perfect condition. In the unfortunate case that your staples arrive on your doorstep damaged, we'll right the situation in a hurry.
Please check out our Returns, Refunds and Cancellations page for complete details about how we handle damaged goods.
Store policies
What is your shipping policy?
For complete details about our shipping policy please visit our Shipping & Delivery page.
What is your returns policy?
Complete details about our returns policy are available on our Returns, Refunds and Cancellations page.
What is your refund policy?
Complete details about our refund policy are available on our Returns, Refunds and Cancellations page.
What is your order cancellation policy?
Complete details about our order cancellation policy are available on our Refunds, Returns, and Cancellations page.
What are your terms of service?
For complete details about our terms of service check out our Terms of Service page.
What is your privacy policy?
Complete details about our privacy policy are available on our Privacy Policy page.
About 2xEDGE LLC (more)
What are your office hours?
Our office is open Monday through Friday, 9am-5pm CST. Please check our Contact Us page for full contact details.
Where is 2xEDGE LLC located?
2xEDGE LLC is a company formed in the state of Illinois. It is headquartered in Chicago, Illinois.
Please check our Contact Us page for full contact details.
How can I reach someone at 2xEDGE?
Check out our Contact Us page to learn all of the ways you can get in touch.